Loftilla Plus App FAQ – Loftilla Smart Weight Scales

FAQ – Loftilla Plus Mobile App

Please read the Warnings and Attentions first. The following are frequently asked questions from our customers about the Loftilla Smart Bathroom Scales and Loftilla Plus mobile app. Feel free to contact us if you have more questions.

Mostly Asked Questions

How do I get started with my new Loftilla Smart Body Composition Weight Scale Model CS20B ?
How do I make Bluetooth connection to my scale?
I can’t set up Wi-Fi connections, please help me troubleshoot.

FAQ Categories

Setup

Do I need to download mobile app to use my scale?
How do I get started with my new Loftilla Smart Body Weight Scale Model CS20M3?
How do I get started with my new Loftilla Smart Body Composition Weight Scale Model CS20B?
How do I make Bluetooth connection to my scale?
How do I make my scale’s Wi-Fi connections?
I don’t receive my verification email, what should I do?
How do I modify my gender, age, or height? How do I update my password?
Should I use the Athlete mode?
How do I switch between weight units (lb and kg)?
I’d like to set up my scale for multiple users, what should I do?
I have two scales at different locations. How to connect the right scale with my app?
How to delete a scale user under my account?

Measurement

What is the weight range of my scale?
Can I weigh without Loftilla Plus app open?
Should I use the Athlete mode?
How does the scale measure my body fat and other body compositions?
What are body types?
How do I view my data history?
How can I manually add measurement data?
How can I delete a set of my measurement data?
Can I download my measurement data?
How do I compare changes in the data measured at different times?
Please advise how to get more accurate measurements.
Which devices are supported by Loftilla Smart Scales?
Why do we have more than 100% when all components added up?

Facebook, Fitbit, and Third-Party Apps Support

How can I connect the app to Fitbit?
How can I connect the app to Apple Health?
How can I connect the app to Google Fit?
Does Loftilla Plus app sync with MyFitnessPal or Samsung Health?
How do I share on Facebook?
How do I share my progress without disclosing my actual numbers?

Privacy and Safety

Why does the app need my height, age, and other private information when I first sign in?
Why does the app request my location info?
Will my profiles and measurements be kept private?
Please explain how the data are shared among friends and users.
Can we share the scale among family members but keep each person’s measurements private?
Please explain the body composition scale safety.

Troubleshooting

I can’t set up Wi-Fi connections, please help me troubleshoot.
My app is unable to connect to my scale anymore. How do I fix it?
My app no longer updates my measurements, how do I fix it?
I use Loftilla Scale Model CS20M3. My app is unable to connect to my scale anymore. How do I fix it?
My scale has a non-zero number, can’t get back to 0.0. How do I reset?
I see my weight and BMI, but no body fat and other body composition measurements. What should I do?
My data seem fluctuated. Is it normal?
My weight data seem inaccurate. What should I do?
My body fat data seem inaccurate and inconsistent. What should I do?
What should I do if the scale is not displaying the data, or if it displays something unusual?
My trends show some data not mine, how to avoid it?
I don’t receive my verification email, what should I do?

Feel free to contact us if you have any questions or suggestions about Loftilla Smart Bathroom Scale products and Loftilla Plus mobile app. Our website is: www.loftilla.com, you can email us at support@loftilla.com or call us at 1-800-658-1148 (toll-free phone number for use in the USA only, Monday to Friday, 9:00am to 5:00pm, US Central Time).

FAQ – Loftilla Plus Mobile App

Mostly Asked Questions

FAQ Categories

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