I can’t set up Wi-Fi connections, please help me troubleshoot
To troubleshoot your scale’s Wi-Fi connections, please pay attentions to the following. Don’t hesitate to contact your Loftilla Customer Support (toll-free call or email). We are here to help.
(1) Wi-Fi password
Please make sure you have entered your Wi-Fi password correctly. Incorrect password is the most common reason your scale’s Wi-Fi configuration fails. Please pay attention to those capital letters, special characters, etc. Tip: On the app tap the eyelash icon to make password visible to better avoid typos.
(2) Wi-Fi signal strength
Keep your scale and your router within proximity to have strong Wi-Fi signals. Mobile phone hotspots may not provide stable Wi-Fi signals and thus not recommended.
(3) 2.4GHz Wi-Fi network
Your Loftilla Smart Scale supports 2.4GHz Wi-Fi network. It doesn’t support 5GHz network. Please select a 2.4GHz Wi-Fi network for your Loftilla scale. If your Wi-Fi router supports both 2.4GHz and 5GHz, please make sure to configure your router so they have two separate network names for 2.4GHz and 5GHz respectively. You may need to refer to your router’s User’s Manual (looking for network names or SSID).
When configuring Wi-Fi, your app uses your phone’s Wi-Fi. Please go to your phone’s settings to switch to a 2.4GHz Wi-Fi network before your scale’s Wi-Fi configurations. Once your scale configured, if you like, you can switch your phone’s s Wi-Fi settings back to original settings.
Some tips to figure out if your Wi-Fi is a 2.4GHz network:
- Often your WiFi names already indicate which one is 2.4GHz. For example, if you see two available Wi-Fi networks are, mywifi24 and mywifi5, you probably can tell which one is 2.4GHz Wi-Fi network. Or if your first try didn’t work, switch to your second Wi-Fi network to configure your scale.
- Old Wi-Fi routers typically are 2.4GHz only. Therefore, if you only see one Wi-Fi network available and you know your router is old, most likely it is a 2.4GHz network.
- New Wi-Fi routers typically support 2.4GHz and 5GHz dual band. Therefore, if you only see one Wi-Fi network available and you know your router is new (about 2015 or newer), most likely it is a dual-band router and you need to configure your router to have two different names for 2.4GHz and 5GHz respectively.
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