FAQ: Frequently Asked Questions
Please see our smart scale products. (https://loftilla.com/faq/)
1.How do I get the most accurate measurements?
To achieve optimal accuracy, ensure the device is placed on a stable, hard, and level surface. Avoid placing it on soft surfaces like carpets or rugs, as this can affect the precision of the measurements.
2.Can multiple family members use the same account?
Yes. Inside the app you can create separate user profiles under “User Management.” Each profile stores its own weight, body‑composition, and workout history, so everyone’s data stays private while sharing a single device.
3.My phone won’t connect to the smart scale. How can I fix this?
If you’re having trouble connecting your scale to the app, please follow the steps below in order. Most connection issues can be resolved quickly.
Restart Your Scale
Remove one battery for about 10 seconds, then reinsert it. This will refresh the scale’s Bluetooth system.
Check Your Phone Settings
Ensure Bluetooth is enabled.
For Android users: Please also turn on Location Services (sometimes listed as “Location access” or “GPS”). This is required for your phone to find Bluetooth devices like our scale.
Re‑pair the Scale in Your App
Go to your app’s device list, remove the scale if it’s shown, and then follow the initial setup process again as described in the User Manual.
If the issue persists, please contact our customer service team.
4.My scale has a non-zero number, can’t get back to 0.0. How can I reset?
When your scale has a non-zero number, can’t get back to 0.0, your scale needs a power-on reset to get off this non-zero number. Please do following:
(1) Pull one battery out from your scale, and then put it back in.
(2) IMMEDIATELY place the scale on a flat hard surface.
(3) After you see the scale displays 0.0, close the battery cover.
5.Should I use the Athlete mode?
The Athlete mode is designed for people who are muscular. The algorithm for athlete mode is different from regular mode, because the characteristics of the body mass for athletes are different. One person can only fit one mode.
If you are an athlete or have a muscular build, please select the Athlete Mode in your profile. To switch to “Athlete Mode”, go to “My Account”, tap on your profile picture at the top, enter the mode selection section, choose the “Athlete Mode” option, and then tap the “Confirm” button at the bottom to save your changes