My app no longer updates my measurements, how do I fix it?
If you use a Loftilla Smart Scale Model CS20B but your Loftilla Plus app is not updating your measurements, please follow the steps here:
(1) On your phone Settings, make sure:
- Bluetooth is on.
- Your phone’s WiFi is connected to 2.4G network (do NOT connect to 5G network). You can change back to 5G after the setup.
- On your phone’s app list, the “Loftilla Plus” app: Bluetooth is on if you use an iPhone, or Location service is enabled if you use an Android phone (non-iPhone).
(2) Pull out one battery from your scale and put it back in. Immediately place it on a hard and flat floor. Make sure your scale display 0. Then close the battery cover.
(3) Delete your Loftilla Plus app (no impact on your data) on your phone, and re-download Loftilla Plus app again. Login to your app, follow the prompt and answer “OK”, “Allow” or “Yes”.
(4) Open your Loftilla Plus app on the “Measurements” screen, tap on “+” > “Device Management” > “+”, follow the prompt to step on the scale. You should see waves and a CS20B scale icon on the screen. Tap on the CS20B scale icon. Your app should go back to the “Measurements” screen. Turn on your scale (step on/off), you should see Bluetooth icon on your scale.
(5) Continue to setup Wi-Fi connection. Go back to the “Measurements” screen, tap on “+” > “Device Management”, tap on CS20B to “Select Wi-Fi” screen, enter your Wi-Fi password. Step on/off the scale to turn on the scale. You should see Wi-Fi icon on the scale (stable, not flash). Now your scale is connected to the Wi-Fi network.
(6) Establish your baseline measurement thru Bluetooth connection.
- Open your Loftilla Plus app on the “Measurements” screen.
- Turn on the scale (step on/off). You should see Bluetooth icon on the scale. Wait for the scale back to 0.
- Step on the scale barefoot until your measurement is done.
(7) Take measurement and sync data thru Wi-Fi connection.
- Close your Loftilla Plus app.
- Turn on the scale (step on/off). You should see Wi-Fi icon on the scale. Wait for the scale back to 0.
- Step on the scale barefoot until your measurement is done.
- Open app to check your measurements. To see all data in the past, please go to the “Trends” screen, tap on clock icon at top right, tap any date with a “.” underneath. Your will see measurements listed there for that day.