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FAQ – Loftilla Mobile App

Please read the Warnings and Attentions first.

Mostly Asked Questions

  • How do I get started with my new Arboleaf® smart body composition scale?
  • How do I make Bluetooth connection to my scale?
  • I can’t set up WiFi connections, please help me troubleshoot.

FAQ Categories

Setup

  • Do I need to download mobile app to use my scale?
  • How do I get started with my new Loftilla Smart Body Weight Scale, Model CS20M3?
  • How do I get started with my new Loftilla Smart Body Composition Scale, Model CS20B?
  • I don’t receive my verification email, what should I do?
  • How do I modify my gender, age, or height? How do I update my password?
  • Should I use the Athlete mode?
  • How do I switch between weight units (lb and kg)?
  • I’d like to set up my scale for multiple users, what should I do?
  • I have two scales at different locations. How to connect the right scale with my app?
  • How to delete a scale user under my account?

Measurement

  • What is the weight range of my scale?
  • Can I weigh without Loftilla Plus app open?
  • Should I use the Athlete mode?
  • How does the scale measure my body fat and other body compositions?
  • What are body types?
  • How do I view my data history?
  • How can I manually add measurement data?
  • How can I delete a set of my measurement data?
  • Can I download my measurement data?
  • How do I compare changes in the data measured at different times?
  • Please advise how to get more accurate measurements.
  • Which devices are supported by Loftilla Smart Scales?
  • Why do we have more than 100% when all components added up?

Facebook, Fitbit, and Third-Party Apps Support

  • How can I connect the app to Fitbit?
  • How can I connect the app to Apple Health?
  • How can I connect the app to Google Fit?
  • Does Loftilla Plus app sync with MyFitnessPal or Samsung Health?
  • How do I share on Facebook?
  • How do I share my progress without disclosing my actual numbers?

Privacy and Safety

  • Why does the app need my height, age, and other private information when I first sign in?
  • Why does the app request my location info?
  • Will my profiles and measurements be kept private?
  • Please explain how the data are shared among friends and users.
  • Can we share the scale among family members but keep each person’s measurements private?
  • Please explain the body composition scale safety.

Troubleshooting

  • I can’t set up WiFi connections, please help me troubleshoot.
  • My app is unable to connect to my scale any more. How do I fix it?
  • My app no longer update my measurements, how do I fix it?
  • Bluetooth icon is no longer displayed on my scale. How to fix?
  • My scale has a non-zero number, can’t get back to 0.0. How can I reset?
  • I see my weight and BMI, but no body fat and other body composition measurements. What should I do?
  • My data seem fluctuated. Is it normal?
  • My weight data seem inaccurate. What should I do?
  • My body fat data seem inaccurate and inconsistent. What should I do?
  • What should I do if the scale is not displaying the data, or if it displays something unusual?
  • My trends show some data not mine, how to avoid it?
  • I don’t receive my verification email, what should I do?

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